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Frequently Asked Questions
How do I get my login details after payment?
Your login details will be sent via email within minutes of completing your purchase. If you don't receive them, please check your Spam folder or contact technical support.
What if I encounter an issue during setup?
Our technical support team is ready to assist you via WhatsApp or Telegram around the clock. We also have detailed setup guides for all devices on our Setup Guide page.
Do you have a refund policy?
Yes, we offer a 24-hour money-back guarantee on monthly plans and a 30-day guarantee on lifetime plans if you are not satisfied with the service.
Do you support English?
Absolutely, all our support teams are fluent in English and Arabic. You can contact us in the language you prefer.
What are your support hours?
Technical support is available 24 hours a day, 7 days a week, including public holidays. Our team is always ready to help you.
How can I upgrade my package?
You can contact our sales team via WhatsApp or Telegram to upgrade your package to a larger one or add extra connections.
